During our recent webinar session “Denial Management Essentials: The Metrics and Reporting Tools You Need to increase Revenue” we polled healthcare providers on several topics around denial management.
These questions provide insight as to how well organizations are managing denials today.
How would your healthcare organization answer these questions?
Here’s how the live webinar attendees responded…
1. Which primary root cause of denials are you currently most focused on today at your organization?
- Registration/Eligibility – 25%
- Missing claim data – 0%
- Authorization/Pre-Certification – 29%
- Medical Documentation Requested – 9%
- Service Not Covered – 4%
- Medical Coding/Medical Necessity – 29%
- Appropriateness of Care – 4%
- Other – 0%
2. Which type of analysis generally gives your organization the most actionable insight?
- By payer – 24%
- By denial category – 74%
- By charges – 2%
- By net revenue – 0%
- By physician – 0%
3. What is your organization’s biggest challenge around denial management?
- Accountability (denial workflow) – 31%
- Reporting – 10%
- Prevention – 50%
- Analytics – 12%
- Artificial Intelligence – 2%
To learn more about what denial management metrics can do to improve your organization, click here!